CHAPTER 1: GENERAL PROVISIONS

ARTICLE 1 – Purpose


Thank you for using the Services provided by Social Live Co., Ltd. (hereinafter, the “Company”). These Terms of Service means all services provided by the Company, which may be used by users or members through the Program on devices such as mobiles, tablets, and PCs. (hereinafter, “Service”). It is intended to define the terms and procedures for using the service between the Company and the user (or member), the rights, obligations and responsibilities between the Company and the member, and other necessary matters.

ARTICLE 2 – Effects and Modification of Terms and Conditions


  • This agreement will be posted on all internet services provided by Social Live. The Company may change these Terms and Conditions without violating related laws such as the Act on the Regulation of Terms and Conditions, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, and others. If the terms and conditions change, the company shall set the contents and the enforcement date of the changed terms, and notify them for a considerable period after the effective date at least 7 days before the effective date (30 days for the change of user's disadvantage or material matter). Existing users will be sent an e-mail address or text message with the changed terms, dates of application, and the reason for the change (including a description of the important changes). Changes to the Terms will take effect on the date of disclosure or notice.
  • The user has the right not to agree to the changed terms and conditions. If the user does not express the intention to reject the changed terms within 10 days from the effective date, the user agrees to change these terms. (30 days in case of a change that is disadvantageous or material to the user)
  • In the event of any conflict between the terms and conditions set forth in these Terms of Service, the terms of the individual Terms of Service shall take precedence.

ARTICLE 3 - Application of Terms


matters not specified in these Terms and Conditions shall be in accordance with the separate detailed terms and conditions, related acts, company notices, usage guidelines, and related laws and regulations.

CHAPTER 2 : CONTRACT OF USE


ARTICLE 4 - Classification of Services


  • 'Service' provided by 'Company' to customers is classified into free and paid service.
  • The types of free and paid services and method of use are subject to the terms of the agreement of the “Company”.
  • 'Company' may restrict the use or grade by grade for users to comply with the grade and age according to the 'Youth Protection Act'.

ARTICLE 5 - Establishment and Signing Unit of the Use Contract


  • The contract of use shall be concluded by the Company's acceptance of the user's application.
  • The contract of use is signed by service unique ID, the unique ID may include various external service accounts upon the characteristics of services.
  • 'Service' out of the scope of “Services” shall be separately contracted.

ARTICLE 6 - Application for Use


  • Customers who wish to use the 'Service' (hereinafter referred to as 'Applicant') shall apply for the use by filling out the information required by the 'Company' in the prescribed application form.
  • 'Company' shall notify the 'Applicant' of the main content of the terms of use.
  • By clicking on the 'Agree' button at the bottom of the notice in the previous section or checking the checkbox, the 'Applicant' is being considered to have agreed to the terms and conditions.
  • The application for use must be done by the personal mobile phone number”.
  • “Applicant” who wants to join as a member can use the service through the identity verification method provided by the Company, and “Applicant” who does not register under their own name cannot claim any right.
  • In case of applying by stealing someone else’s personal information (ex. i-Pin and/or mobile phone number), all account IDs associated with the applicant will be deleted.
  • In case if the “Applicant” is under age of 14 or a quasi-incompetent, those can apply with the consent of the legal representative (as their Parent).
  • In the case of the previous section, a consent form must be attached to the application.

ARTCILE 7 - Acceptance of Application For Use


  • In the case of conducting business or technology, the 'Company' accepts the application without any further delays if it does not interfere with the application under the preceding clause.
  • When the Company accepts the application for use, the Company shall notify the user of the following matters through the Service or by e-mail.1. ID2. Matters concerning the rights protection and duty of users3. What other customers need to know when using the 'Service'
  • “VavaJockey” (for-profit member) is available after approval of “Company” through a separate application procedure and agreement of the terms of service.

ARTICLE 8 - Disapproval and Withholding of Approval of Application For Use


  • The Company may not approve application for the following items:
    • Application under the name of another person or non-real name
    • An application form that includes an existing ID or an ID that undermines public order and morality
    • In case of applying falsely or attaching a document contating false information
    • In case if the Applicant has not paid the fees to the Company
    • In case of the approval is difficult due to the Applicant’s fault
  • If there is any reason falling under any of the following subparagraphs, the Company may withhold approval until the cause is resolved.
  • In case of not enough facilities that the Company has
  • In case if the service failure occurs
  • The Company may withhold the approval of those applications without the consent of legal representatives (Parents, etc.) if the Applicant is under the age of 14 or quasi-incompetent.

ARTICLE 9 – Assigning ID and Account Management


  • 'Company' defaults to 1 unique ID per 'Applicant.'
  • 'Company' grants an integrated ID based on an external service account or e-mail address certified by the 'Applicant'. In principle, only one user is registered per line by authentication through a mobile phone.
  • If an user’s mobile phone number is changed or lost, the user will need to register a new mobile phone number through an authorized external service account or an existing registered email address.
  • Social Live operates various channel services within the platform, and the “Applicant” can use the service only in the channel(s) that the user applied. However, regardless of the subscription channel, the user may share or participate in specific posts or contents, and the user can use services such as sharing profiles, setting up friends, sending messages, inviting and video chat with other channels’ users.

ARTICLE 10 – Start of Service


  • 'Service' will start immediately from the date of approval.

  • CHAPTER 3 : DUTIES OF CONTRACTING PARTIES

ARTICLE 11 - Duties of the Company


  • The Company shall promptly deal with any opinions or complaints raised by users. However, if the processing is difficult immediately, the user should be notified of the reason and processing schedule by e-mail or other proper ways.
  • The 'Company' repairs or recovers without any delay in the event of failure or loss of equipment in order to provide continuous and stable 'Service', and if any of the followings occurs, the Company may suspend the provision of all or part of the service without notice if the following reasons are unavoidable. In this case, the reason and the suspension period will be notified to the user without delay.
  • In case of emergency system check-ups, system expansion, replacement, facility repair or construction
  • In case of necessity to replace a new service system
  • In case of normal service is not available due to system or related service equipment failure or wired or wireless network failure.
  • In case of force majeure beyond the control such as natural disaster, national emergency or power outage
  • The Company endeavors to provide customers with convenience and procedures related to the contract with the user, such as the conclusion of the use contract, the change and termination of the contract.
  • The Company posts the representative's name, business name, address, telephone number, facsimile transmission number (FAX), mail order report number, terms of use, privacy policy, game ratings and others on the first screen of the service to make it easier for members to understand.

ARTICLE 12 – Privacy


  • The Company respects the user's personal information and complies with relevant laws such as the Promotion of Information and Communication Network Use and Information Protection, the Personal Information Protection Act and the Telecommunications Business Act. The Company will inform you of the purpose and method of using the personal information provided by customers through the privacy policy and what measures are taken to protect personal information.

ARTICLE 13 – User Obligations


  • The user should fill out based on facts when applying through membership. If you register false or third-party information, you cannot claim any rights against the company, and the company is not responsible for any damages caused by this.
  • The user shall comply with the matters set forth in these Terms and Conditions, other regulations set by the Company, and matters announced by the Company. In addition, users should not do anything that interferes with the Company's business or damages the Company's reputation.
  • Users must comply with related laws such as the Juvenile Protection Act. If a member violates related laws such as the Juvenile Protection Act, they will be punished according to the related laws.
  • If there are any changes in the contract, such as personal information, contact information, e-mail address, and others, the user must immediately correct them online. Users are responsible for not making amends or resulting in delays.
  • The User must manage the authentication information. The Company will not be responsible if the Company becomes unavailable due to external authentication information that cannot be managed by the Company.
  • When a user sets a nickname being used in the service, the followings must not be used:
  • Impersonate an official operator of a service provided by the Company or use a similar name to confuse other sites;
  • Use names that contain sexually suggestive or explicit content
  • Use of names that may infringe on the rights of third parties, such as trademarks and copyrights
  • Use of names that contain beer, slang, or antisocial and contrary laws
  • Without the consent of the company, the member cannot sell or give the right to use the service or other contractual status to others and provide intangible assets as collateral.
  • The user must not use the service provided by the Company for any purpose other than the purpose of using the game or service. The user is prohibited from conducting the following matters, and if a user behaves any of the following actions, the Company restricts the use of the service or deletes the ID, or accuses the investigative agency according to these Terms and Conditions and the operating policy announced for each service.
  • Sanctions may be imposed, including due process.
  • Entering false information in personal information when signing up or changing membership
  • Misuse or fraudulently use other people's personal information
  • Buying and selling cyber assets such as member's ID with others
  • Impersonating the company's management or employees
  • The behavior of altering a client program or hacking a Company's server
  • The behavior of exploiting bugs on the Company's program
  • The behavior of conducting commercial activities using the service without the Company's prior consent.
  • The behavior of Harassing or threatening others or causing pain, harm, or inconvenience to the other users.
  • The behavior of altering the client programs in each service, hacking servers, or making changes to any part of the website without the Company's approval;
  • Arbitrarily change or delete any or all of the Company's postings
  • The behavior of collecting or storing personal information of other members without the Company’s approval
  • Using, distributing, encouraging, or advertising any software or hardware in the Service that is not authorized to use the software or hardware without permission of the Company.
  • Any action that alters the way in which the company provides the service program, the intention to plan, abnormally harms or intentionally interferes with the service.
  • Reproduction of information obtained through this service for purposes other than the use of the service, use of it for publication and broadcasting, or providing it to third parties without the prior consent of the Company
  • (1) The behavior of using the Service for illegal purposes, such as transmitting, posting, distributing to others by e-mail or other means of information, sentences, graphics, sound, video or illegally copied software that is in violation of public order and morals. (2) In case of paying the payment fraudulently or using chargeback to purchase or refund a paid service. (3) The behavior of using, paying, purchasing of paid services to
  • provide or finance money on mobile phones or gift certificates, other than for sponsoring purposes.
  • Acts that violate all the regulations or terms and conditions set by other companies, including these Terms, and acts that violate related laws

ARTICLE 14 - Processing of User Postings and Items


  • All posts and contents of users belong to the company, and items or contents cannot be transferred to others without the user's intention. The Company shall handle the contents containing the user's personal information in accordance with the provisions of personal information processing under related laws such as the Act on the Promotion of Information and Communication Network Use and Information Protection.
  • If a user wishes to transfer its own account to someone else, the user may apply by sending an email to the service manager with the assignee’s personal details.
  • If the user designates the content processing method as the company in advance, the company will process the content according to the method in case of death.

  • CHAPTER 4 : SERVICE RESTRICTION AND SUSPENSION

ARTICLE 15 – Service Restriction


  • The 'Company' may limit or suspend all or part of the Service; 1) In case of wartime situation, natural disaster or similar national emergency, 2) the telecommunication service provider suspends telecommunication services under the Telecommunication Business Act.
  • Notwithstanding the provisions of the preceding paragraph, free services may be restricted or suspended in whole or in part due to the Company's management policy, etc., and the service may be converted to paid.
  • The Company shall promptly inform the User of the reasons, limitation period, and scheduled date and time when restricting or suspending the use of the Service and converting the free service to paid.
  • The “Company” may permanently delete the user account in case if the account has no further service usage history for one year from the last date of access according to the provisions of the Act on the Promotion of Information and Communication Network Use and Information Protection. On the other hand, if the account has a paid service, the process of account deletion will be excluded. If the user needs to preserve it according to the related laws and regulations, the company keeps the member information for a certain period of time.

ARTICLE 16 – Discontinuance of Service and Restrictions on Use


  • The “Company” may suspend all or part of the service if the user delinquents the paid service fee more than one month from the delivery date.
  • The “Company” may restrict some or all of the Services if the user acts under the followings :
  • Failure to fulfill each obligation under Article 13 - (3) and (8).
  • Disturbing stable operation of the service by transmitting a large amount of spam information.
  • In case of sending spam emails including advertising content against the receiver's intention
  • Distributing computer virus programs that cause malfunction of information and communication equipment or destruction of information
  • In case of the infringing the intellectual property rights of third parties.
  • In case of a user who is subject to restrictions on use by the Korea Communications Commission
  • In case of illegal election campaign by election board
  • Case of misuse of other user's ID
  • Case of violating telecommunication law
  • In the case of restricting the use of the service according to the provisions of the preceding paragraph, specific criteria such as the type and duration of the restriction shall be separately determined in the notice and use guide of the Company.

ARTICLE 17 - Restrictions and Release Procedures


  • In case if the “Company” intends to restrict the use of service in accordance with Article 15 or 16, the “Company” shall notify the user with the note of reason(s) and restricted period by phone or e-mail at least seven days before the restriction is applied. In the case of restricting the use of service urgently, the service use may be restricted with the notification at the same time.
  • A customer or legal representative who has been notified of suspension of use in accordance with the provisions of the preceding paragraph may file an objection to the notification of such suspension.
  • The “Company” shall immediately cancel the suspension if the reason for suspension is resolved during the suspension period.
  • If the “Company” proves that the user's misconduct has not been intentional or negligent, the Company shall extend the period of use of the paid product held by the user to the period of suspension of the service.

ARTICLE 18 - Cancellation, Termination and Service Withdrawal


  • If the user wants to terminate the service use contract, the user may request the termination through the membership withdrawal application on the website. On the other hand, within a certain time after joining a new member, immediate withdrawal may be restricted due to the prevention of illegal use of the 'Service'.
  • The “Company” prohibits such acts if the user violates the obligations of the member set out in these Terms of Use, abnormal use or improper use and use of user prohibition programs, or if the user made a broadcast or posting that defames or insults others. In case if the request continues to be deleted despite the request for deletion, the member may be notified in advance and the contract should be terminated.
  • The Company provides the following methods to smoothly terminate the contract.
  • - Customer Service: Tel. 02-6677-0925, Fax: 0 2-6003-0065
  • The “Company” will respond promptly after receiving the user's intention to withdraw, cancel or terminate the subscription. The reply may be made by one of the methods in which the user notified the company, and the reply may NOT be made if there is no contact that the user has notified about the company.
  • The user who use the paid service may withdraw the subscription according to related laws and regulations. Please refer to the Paid Service Agreement for more details.

  • CHAPTER 5 : COMPENSATION FOR DAMAGE

ARTICLE 19 - Compensation for Damage


  • The “Company” shall not compensate for damages caused by failure of free service, interruption of provision, loss or deletion of stored data, or alteration. However, the case is caused by intentional or serious negligence of the company.
  • If the “Company” may not provide the “Service” to the member due to the fault of the Company, the paid service users will be compensated according to the Consumer Dispute Resolution Criteria announced by the Fair Trade Commission.
  • The Company shall compensate or compensate for the damages of the 'User' caused by the problem of content, suspension of use or disability.
  • The methods and procedures of compensation for damages under Paragraph 3 shall be dealt with in accordance with the 'User Guide for Protecting Content Users,' and other methods and procedures for compensation for damages shall be in accordance with the relevant laws and regulations.

ARTICLE 20 - Indemnity


  • The “Company” is not responsible for the failure of the user to obtain the expected benefits from the provision of the Service by the “Company”.
  • The “Company” shall not be responsible for any damages to users caused by materials posted or transmitted by third parties.
  • The “Company” shall not be obliged to intervene in any mutual dispute arising between the users or between the users and third parties through the Service, and shall not be liable for any damages caused by this.
  • The “Company” is not responsible for any obstacles caused by problems such as your device or internet environment.

  • CHAPTER 6 : SUPPLEMENTARY PROVISIONS

ARTICLE 21 - Storage of data


  • The 'Company' may set a certain publication period and storage capacity according to the company notice and service usage guide for the information and materials provided by the user.

ARTICLE 22 – Public Posting Management


  • The “Company” may take necessary measures such as public posting, data deletion, transfer, and rejection of registration in order to establish a healthy communication culture and operate efficient services. In this case, the Company shall not bear any responsibility for the deletion of posts and materials.
  • 1. Posts that are allegedly related to acts that infringe on the legal interests of others, deletion of interested parties, or posts that provide a reason for the company to be sued or accused.
  • 2. Posts that contain viruses that may harm the “Company”’s “Service”3. Posts and materials exceeding the posting deadlines and capacities set forth in Article 19 (In this case, the Company may provide notice regarding deletion, transfer, etc. to the users in advance)4. Posts and materials that significantly disrupt the use of other users' Services
  • 5. Posts and materials that are required to be deleted, such as by national agencies in accordance with telecommunication laws and criminal laws
  • The “Company” may temporarily suspend the postings on purpose due to defamation or infringement of intellectual property rights and others from the third parties for postings, and may temporarily suspend postings. If the agreement is received by the company after the decision of the relevant organization or the like is followed.
  • If the temporary posting is interrupted for the post, the member who registered the post may request the “Company” to resume transmission. If the user does not request reposting within 30 days of the takedown date, the “Company” may remove it.
  • The “Company” does not access or save any conversations between user conversations using media (video, voice, text) without notice. Thus, the Company cannot call or respond to the content of the conversation between users for specific purposes.

ARTICLE 23 - Provision of Information and Publication of Advertisement


  • The “Company” may provide (or transmit) various information necessary for the use of the service to the member by means of e-mail, short message (SMS), telephone, and mail. If you do not want to do so, you can opt-out by following the methods provided by your company.
  • The “Company” may provide the information via email for those who are unsubscribed users about matters that the user must be aware of, such as important changes that may affect your interests.
  • The Company shall not be liable for any loss or damage incurred as a result of the user's participation in the advertiser's promotional activities or as a result of the transaction.

ARTICLE 24 - Intellectual Property Rights


  • 'Member' shall be responsible for the legal response and consequences of any disputes with third parties, such as copyright and personality rights, related to 'Content' of 'Member' provided by 'Service'. In addition, the Company expressly disclaims any liability with respect to such Content (Video files, live cam recordings, mobile recordings, posts posted on broadcasting station bulletin boards, chat materials during broadcasting, etc.)
  • The Company shall not allow copyright infringement or intellectual property infringement through the Service, and if the member's 'content' is notified or recognized appropriately that it infringes the intellectual property rights of others, copyright law and other related matters. You may suspend or remove any of the 'Content' services in accordance with the procedures set forth in the law. In addition, the Company reserves the right to delete, move or refuse registration without prior notice if the 'Content' of the 'Member' determines that there is a problem with the 'Service' operation.
  • The copyright of 'Content' of 'Member' shall be owned by the original author, but shall grant the right to use 'Content' to 'Company' or 'Designated by Company' as provided in this Agreement. The purposes and methods of using the 'Content' of the 'Member' by the “Company” are as follows:
  • Allow other members and other users to view the 'Content' provided by the 'Member' to the 'Service'.
  • The 'Content' provided by the 'Member' to the 'Service' may be edited/recorded by the 'Company' or other members to produce new content, and then other members of the 'Service' may watch it, Or provide it to an affiliate of the 'Company' so that its users can watch it.
  • After the 'Company' stores the 'Content' provided by the 'Member' to the 'Service', the 'Service' member or other users may view it by using a replay service such as VOD, or 'Company' provides the contents to affiliates, allowing them to watch them through streaming or VOD replay services.
  • The conditions of use specified in ③ under ARTICLE 24 are as follows:
  • Content media and platforms-including all forms of media, equipment and technologies now known or developed.
  • Use of Content-Does not distinguish commercial or non-commercial use.
  • Scope of use of content-Reproduction, modification, adaptation, performance, exhibition, broadcasting, distribution, rental, public transmission, creation of secondary works, and other uses in Korea and abroad
  • Content Terms of Use-Non-exclusive, continuous, free rights that are transferable, non-cancellable and sub-licensable.
  • The permission for the use of the 'member' in paragraph ③ under ARTICLE 24 may be revoked in the future as prescribed by the 'Company' in the notice and usage guide.

ARTICLE 25 - Jurisdiction and Governing law


  • In case if any dispute arises between the company and the user regarding the use of the service, it will be resolved smoothly by consultation.
  • In case if the matter is not resolved in the preceding paragraph, the jurisdiction of the lawsuit shall be based on the address of the “Company”.
  • The interpretation and application of this Agreement shall be based on the laws and regulations of the Republic of Korea.

ARTICLE 26 - Agreement to Use the Technology of Data Transmission


  • The “Company” may use technology that utilizes your data by relaying devices between users for the transmission of video, audio, text or other materials. The users agrees to use these Terms to communicate and receive video, audio, text or other material transmissions to others using device resources such as PCs and networks.

  • PAID SERVICE OF SOCIAL LIVE – TERMS AND CONDITIONS

ARTICLE 1 – Purpose


  • These Terms and Conditions are intended to define the terms and procedures of the use of the cache for the use of various paid services and services provided through Social Live Co., Ltd. (hereinafter referred to as 'Company', the platform operated by the “Company”).

ARTICLE 2 – Effects and Modification of Terms and Conditions


  • This Agreement shall be posted on the homepage and service screen or notified to members by e-mail or others, and by entering into this agreement, the member becomes effective on the date of application.
  • The Company may revise these Terms as necessary in accordance with applicable laws and regulations - [Consumer Protection Act in Electronic Commerce], [Regulation Act], [Game Industry Promotion Act], [Information and Communication Network Utilization Promotion and Information Protection Act], [Content Industry Promotion Act] and others.
  • Matters not specified in these Terms and Conditions are subject to the provisions of the Telecommunications Basic Act, the Telecommunications Business Act, the Promotion of Information and Communications Network Utilization and Information Protection, and other relevant laws.
  • In case if the changes of the Terms and Conditions occur, the “Company” shall notify the date and the reason for the change on the homepage with the current terms and conditions for at least 7 days (30 days before the change of user's disadvantages or significant matters) from the date of application. And for the existing users, the “Company” shall notify the terms, date of application, and the reason for the change (including a description of important matters) to the latest e-mail address or text message entered by the user.
  • The users have the right not to agree to all or any part of the amended Terms. A user who disagrees with the change of these terms and conditions can terminate the use contract through membership withdrawal. However, if the agreement is terminated, the user will not be able to use the services provided after login.
  • In case if the user does not express his or her refusal to apply the changed terms within 10 days (30 days in the case of a change or disadvantage to the member) from the effective date of the revised terms, the user is deemed to have agreed to the change of the terms.

ARTICLE 3 - Other Provisions


  • Matters not specified in these Terms and Conditions shall be governed by the Terms of Use, Individual Terms of Use, Company Policies, and Related Laws.

ARTICLE 4 - Terminology


  • Definitions of terms used in this provision are as follows :
  • Coin - Payment method on the Internet for the purchase of paid service (100KRW is worth 1 Coin).
  • Recharge - Convert cash to coins for use of paid services
  • Paid Service - The service can be used after the paid purchase through the payment method provided by the company, each service may be provided as follows.
  • Subscription: A service that can be used for a period corresponding to the fee, paying a fee predetermined by the company on a certain period.
  • Automatic payment: Automatic bill payment based on the payment information provided by the user
  • Billing Per Case: Service to pay for case-by-case and use the contents and services.
  • Additional Service: Service that is available after payment
  • Per minute billing: products that can be used by paying a minute per each
  • Purchasing – Paying for a paid service provided by the “Company”
  • Refund - Receiving the cash back to the company in cash or returning a coin purchased by using the coin to cancel the product purchase.
  • Terms used in these Terms and Conditions shall be governed by the relevant laws and other common practices, except as provided for in paragraph 1.

Article 5 – Content of the Paid Service


  • The “Company” displays the following items on the first screen of the paid service for the convenience.
  • Name, type and content of the paid service
  • The price of paid service, its payment method and timing
  • Supply method, timing and period of paid service
  • Matters concerning deadlines, exercise methods and effects of withdrawal of subscription and cancellation of contract
  • Matters concerning the termination of the contract and the method and effect of the exercise if the service contract continues to be a transaction;
  • Conditions and procedures for the exchange, return, warranty and refund of services
  • Technical matters related to the transmission and installation of services that can be supplied by electronic media
  • Matters concerning user damages compensation, complaints about service and disputes between user and company
  • Terms of Transaction
  • Content and Amount, if there is any additional burden on the user other than the price of the service
  • In case if the user is a person under age, their legal representative may cancel the contract without obtaining the consent of the legal representative
  • The paid service provided by the company is applied to the user account immediately after the payment, and will be available depending on the paid service period.

ARTICLE 6 - Establishment of Use Contract


  • The member applies for the paid service to the company, and the company accepts this, and the contract for the use of the paid service is established between the member and the company.

ARTICLE 7 – Charge of Coins


  • Coin can be charged only when the social live account is valid.
  • The cash can be charged through the payment method provided by the “Company”, as mobile phone, credit card, gift certificates, book gift certificates. If there are a separate operator operating each payment method, the user shall perform the procedure suggested by the operator of the payment method before using the payment method. When paying the service fee of the company, it is assumed that the operator of the relevant payment method agrees to the procedures and terms of use.

ARTICLE 8 - Approval of Payment


  • The Company may deny approval or cancel the approval in the future for any of the following items:
  • The Company may restrict the approval until the reason for the approval limitation on the application is removed if the following items are applicable to each of the following items.
  • In case of not paying the bill or cannot confirm the payer
  • In case if a person under age of 19 applies without the consent of his / her legal representative
  • If it is deemed impossible to approve due to the fault of the applicant
  • If it is judged that approving the application for other use violates related laws or violates the company's business policy such as social well-being, morals and company's related terms and conditions.
  • Paragraph 1 and 2 shall be complied with in cases falling under paragraph 8 of Article 13, paragraph 2 and 3 of Article 15.

ARTICLE 9 - Period of Use


  • Charged coins and paid service period must be used within 5 years from the last date of use, Coins and paid services that are not used within the period will automatically expire after 5 years from the date of the last use of Social Live Co., Ltd. based on the company's prescription. However, if there is a provision of a shorter term in other legislation, it is governed by that provision.

ARTICLE 10 – Payment Method


  • Paid service charges are prepaid in principle, and a certain amount is charged and paid in the form of a user's prepayment through a payment method provided by the company and deducted according to purchase and use.
  • The type of fee for paid service is as defined in this agreement and each applicable service.
  • If the paid service is not available due to the service failure, it will be in accordance with the damage compensation clause of the Terms of Use.

ARTICLE 11 – Payment of Under Age


  • If the user is under age of 19 or a limited person, the user must obtain the consent of a legal representative (ex. Parent) in accordance with Article 5, Paragraph 1 of the Civil Code before paying for the use of paid services. The user cannot use the paid service unless the user has the consent of the legal representative according to the procedures set by the “Company”. If a user under age uses other's social security number to register or uses payment information without consent, the “Company” may not cancel the contract for using the paid service even without the legal representative's consent.
  • In order to agree to the payment of minors in the preceding paragraph, the legal representative may use the methods of mobile phone, i-Pin, and fax for authentication according to the company's guidance. After the legal representative's consent is completed, the company notifies the legal representative about the payment agreement facts and their details by e-mail. The legal representative can deny such notice, or you can contact the Customer Service Center below for details.
  • Customer Service:- Customer Service ( . // Help sociallive.co.kr/cs . JSP )- Tel. 02-6677-0925 (Office Hours M-F 10:00~18:00) (Holidays, Saturday & Sunday Closed)- Fax. 02 - 6003 - 0065- Send to : Seocho-gu, Seoul gangnamdae 373 Hongwoo Bldg. 10F, Social Live Co., Ltd.
  • The legal representative of a user under age of 19 may choose from the validity period of 3, 6, 9 months, 1 year, 3 years, 5 years according to the Company's guidance. The Company notifies the legal representative by e-mail 30 days before the expiration date of the consent selected by the legal representative, confirming the extension of consent. If the legal representative does not request the withdrawal of consent, the validity period of consent is automatically extended under the same conditions.

ARTICLE 12 – Fee Appeal


  • If there is any objection to the prepaid fee, the user can make an objection within one month from the date of use of the paid service.
  • The Company shall investigate the validity within 10 days of receiving the objection in the preceding paragraph and notify the user of the result.
  • If the objection cannot be notified within the period of the preceding paragraph due to unavoidable reasons, the reason and the re-specified processing period shall be stated to the user.

ARTICLE 13 – Procedure of Contract Withdrawal


  • If the user intends to withdraw the contract, the user shall apply to the company directly through the company's “Service” homepage or in writing or by telephone.
  • The Company shall, without delay, restrict the use of the Service upon receipt of a termination application pursuant to the preceding paragraph.
  • When the Company intends to terminate the User Agreement, the Company shall provide the user an opportunity to state its opinion by notifying the user 7 days before the termination. However, if it falls under any of the following subparagraphs, it may be terminated immediately.1. If the user violates the restriction on use or does not resolve the reason for the restriction within the restriction period2. When it is confirmed that it is an application for use of another person's application or an application for false use, or an application with false documents3. If a user under age of 19 or a limited applies for use without attaching a consent of a legal representative (ex. Parent), the user does not comply with the opinion statement without justifiable reasons
  • The “Company” may disapprove the application for use of the customer who has been terminated under the provisions of the preceding paragraph within one month of termination.
  • The 'Company' deletes the data provided by the user who terminated the contract to 'Service', stored data and personal information provided, and does not bear any responsibility in this regard.

ARTICLE 14 – Cancellation of Subscription and Contract


  • Coin and other paid services purchased by the user can be classified as being able to withdraw the subscription or cancel the contract (hereinafter referred to as 'Withdrawal of Subscription') according to the related laws and withdrawal of the subscription. In this case, you will be notified when you purchase cash and other paid services.The Company shall investigate the validity within 10 days of receiving the objection in the preceding paragraph and notify the user of the result.
  • The user shall withdraw the subscription within 7 days from the purchase date for the service with which the subscription can be withdrawn. However, if you have not received a written statement regarding the contents of the contract, or if you have received a written document that does not include your company's address, or if you cannot withdraw your subscription within 7 days due to a change of company address, etc. You can withdraw the offer for the contract within seven days of knowing the address.
  • The user may withdraw the subscription within 3 months from the date of receiving the service and within 30 days from the date of acknowledging or knowing the service if the service contents are different from the contract contents.
  • The user may withdraw the subscription verbally or in writing (including electronic documents). If the user withdraws the subscription in writing, it will take effect on the date the user sends out a written statement of intent.
  • The Company provides the following method in addition to the method used when signing a contract, so that the user can withdraw the subscription smoothly.- Customer Center : Tel. 02-6677-0925, Fax. 02-6003-0065
  • If there is any dispute about whether the user is responsible for the damage to the service, the fact and timing of the contract for the purchase of the service, the fact of supply of the service, and the time, the company shall prove it.
  • In the case of withdrawal of subscription, the user shall return the service received. The cost for returning the service shall be borne by the user in the case of withdrawal of subscription under paragraph 2 of Article 14. On the other hand, The Company shall be responsible for the withdrawal of subscription under paragraph 3 of Article 14.
  • The Company shall refund the service in the same manner as payment of the payment within 3 business days from the date of receipt of the service (if it is not necessary to return the service, etc., from the date of receipt of the withdrawal of subscription). If a refund is not possible in the same way, it will be notified in advance. In this case, when the refund is delayed, the Company will pay the delayed interest at a rate of 15% per year for the delay.
  • The company cannot claim a penalty or damages for the user's withdrawal of the subscription, and the company cannot pay the amount of the profit that the user earned or the cost of supplying the service if the returned service is partially used or partially consumed. You can charge your users within range.
  • Other matters not specified in these Terms and Conditions shall be determined by relevant laws and regulations such as the Consumer Protection Act in electronic commerce.

ARTICLE 15 - Termination and Cancellation of Contract By User


  • The user may cancel or terminate the contract related to the cash and paid service in any of the following items.1. In case of cancellation or termination reason agreed by the user with the company occurs2. If any reason for cancellation or termination as prescribed by law occurs
  • If the company does not supply coins and paid services or supplies incomplete services, the user must promise to provide complete services for a certain period of time in order to cancel or terminate the service contract. However, the user may cancel or terminate the contract in any of the following cases.
  • If the company does not provide the service at the time in the contract that the service must be provided within a certain period to achieve its purpose
  • The company has indicated in advance that it will not supply the service.
  • In the event that it is impossible to supply the complete service (when the purpose of purchasing the service cannot be achieved)
  • If the service contract continues to be a transaction, as otherwise provided by law or agreed by the parties.
  • Other legal provisions or agreement by the parties

ARTICLE 16 - Termination and Cancellation of Contract By Company


  • The Company may cancel or terminate the contract related to the cash and paid service in any of the following items.1. In case of cancellation or termination reason agreed with the user occurs2. If any reason for cancellation or termination as prescribed by law occurs
  • The Company shall maximize the performance of the debt by setting a considerable period of time in order to cancel or terminate the service contract when the user does not perform the debt (ex. when the service price is not paid). However, if the company falls under any of the following subparagraphs, the company may cancel or terminate the contract without best.1. In case if the user refuses to perform debt 2. In case if it is prescribed by the other laws

ARTICLE 17 - Effect of Contract Cancellation


  • If the company or the user terminates the service contract, the user must return the service to the company. However, if the user used the service, the profits from the use must be returned. The company must return the interest to the user after receiving the payment, and the company or the user can claim damages to the other party separately from the exercise of the right of release. In order to avoid liability for damages, however, you must prove to yourself that you are not intentional or negligent.
  • If the company or the user terminates the service contract, the service contract will be ineffective after the termination, and the company or user may claim damages to the other party separately from the exercise of the right to terminate. In order to avoid liability for damages, however, you must prove to yourself that you are not intentional or negligent. If the user terminates the service contract corresponding to the transaction, the amount of damages (penalty) that the company can claim for the user is calculated according to the followings.1. The Company shall not claim a significant penalty for the loss caused by the termination of the user or refuse to return the money received in excess of the actual price of the service provided, regardless of the subscription fee or any other name.2. If the service contract is terminated, the user can return the service to the company, which can be returned. The Company shall reduce the amount equivalent to the value of the returned service to the refundable amount due to termination of the contract or reduce the penalty which can be claimed.3. The company shall pay the difference to the user if the price of the service received from the user at the time of termination of the service contract (including the amount to be refunded if the service is returned) exceeds the price of the service already supplied.4. If the company delays the refund of the difference, the company must reimburse the delayed compensation for the delayed period.5. The Company shall prove if there is any dispute about the termination of the contract or the reimbursement of the price, whether the contract was concluded, when and when the contract was concluded, and the provision of the service and the time.

ARTICLE 18 - Prohibition of Transfer


  • The user rights under the Terms and Conditions may NOT be transferred or donated, and may NOT be used for the purposes of the rights of pledge.

ARTICLE 19 – Refund


  • In case of requesting a refund of the paid service and the remaining amount of the Coin(s) through his or her ID account, it can be refunded within 3 business days in accordance with the legal procedure in the same way as the payment of the price. If refunds are not possible in the same manner, they must be notified in advance.
  • In case of refund of gift certificates (Marketable Securities), a 10% refund fee will be applied to prevent fraud and cash exchange (Gift Vouchers).
  • If the Coins remaining in the account is/are less than KRW 1,000 or in case of leaving the Service, no refund is available.
  • In the case of paid service, refund of the part already used is not possible.
  • In the case of streaming content, refund the amount as determined according to the following method.'Refund Amount = Total Amount - (Total Amount / Contract Period x Days of Use)'
  • User accounts that are considered to have serious adverse effects on the operation, such as serious illegal activities, repetitive bug exploitation, or impersonation of the operator, may be restricted from use. In case if terminating the contract with the user, the Company may not refund the fee.
  • Refunds are not available for paid services paid by the Company or received from others.
  • In the case of Paragraph 8 under Article 13 and paragraph 2 and 3 under Article 15 of the Terms of Use, the use of paid services, currency exchange, and refunds may be restricted.

ARTICLE 20 - Return of Fees


  • In case of a billing error, the 'Company' shall refund the full amount of the error in the same way as the payment of the usage fee. However, if a refund is not possible in the same way, it will be notified in advance and refunded in the method chosen by the user.
  • 'Company' checks the unpaid status of the person before the refund of the amount due to the billing error, and if there is any non-payment, reimburses the refunded amount from the refunded amount.
  • In the case of a user who has received the restriction of use under Paragraph 2 of the Article 15 of the Terms of Use, the fees paid in advance in this regard will not be returned.
  • In the case of termination under Article 13 of this agreement, the remaining amount of the prepaid fee is returned to the user.
  • In the case of withdrawal of paid service subscription and termination of contract according to Article 14 of these Terms and Conditions, it is based on cancellation of the amount paid according to the Terms of Use, and if it is not possible to cancel due to the circumstances, it will be returned instead.
  • The return process of the above paragraphs 1, 4 and 5 shall be refunded in full in the same way as payment of the usage fee within 3 business days from the date when the obligation to return is confirmed. However, the company may deduct and return the expenses incurred by deposits, such as payment fees, only when the duty of return occurs due to the user's fault.
  • Interest shall not be paid on fees paid in advance in order to the Paragraph 1 of Article 10.
  • In case of deletion pursuant to the Paragraph 8 of Article 13 and Article 22 of the Terms of Use, charges related to this will not be returned.

ARTICLE 21 - Compensation for Damages due to Defect Service


  • If a serious defect occurs in the service provided by the company, and the service purchased for a fee is damaged or deleted, the user may be compensated through the appropriate means such as recharging coins.
  • In case the service provider does not notify in advance of the suspension of service or occurrence of failure, compensation for the loss shall be based on the following items. However, if the service is discontinued or a failure occurs due to the user's responsible reason, it is not included in the service suspension or failure time.1. If the cumulative time of service failure exceeds 72 hours per month: Refund and damages for the remaining period including termination of contract or termination and unused period, provided that the company proves that there is no intention or negligence. No liability for damages)2. In the case of suspension or failure of service due to the responsible reason of the operator: Extension of the suspension of service and failure time three times free of charge3. If the service is suspended or interrupted due to force majeure or illegal activities by a third party: The contract cannot be canceled, but the service period is extended free of charge as long as the service is suspended or interrupted.
  • In the case where the service provider has notified in advance of the service suspension or failure, the compensation for the loss of the user shall be as follows: However, when checking and repairing equipment for the purpose of service improvement, a maximum of 24 hours is not included in the suspension and failure time on a one-month basis.1. If the service suspension or disability time exceeds 10 hours per month: The service period is extended free of charge for 10 hours and twice the time beyond that.
  • 2. If the service suspension or failure time of service does not exceed 10 hours in a month: The free time for suspension or failure is extended at free of charge.
  • In applying the paragraphs 2 and 3 as indicated above, the notice in advance shall be given 24 hours prior to the suspension of service or failure.

ARTICLE 22 - Limitation of Liability


  • The “Company” shall be exempted from responsibility for the provision of 'paid service' if it cannot provide 'paid service' due to natural disasters or force majeure.
  • The “Company” shall not be held responsible for the failure of the paid service due to the fault of the user unless the Company's intention or gross negligence.
  • The “Company” shall not be responsible for the contents of information, data, facts, reliability, accuracy, and others posted by the 'User' in relation to 'paid service'.
  • The “Company” shall not be responsible for disputes arising out of 'paid service' between members or between members and third parties.
  • The “Company” shall not be liable for the loss of profits expected by the 'member' using the paid service, unless the company intentionally or grossly negligent.

ARTICLE 23 - Jurisdiction and Governing Law


  • If any dispute arises between the company and the user regarding the use of the service, it will be resolved by consultation.
  • If the matter is not resolved in the preceding paragraph, the jurisdiction of the lawsuit shall be based on the address of the “ Company”
  • The interpretation and application of this Agreement shall be based on the laws of the Republic of Korea.

ARTICLE 24 - Purchase and Payment of Paid Content of Mobile Applications


  • Users may purchase the paid content in order to the payment method of each app store operator’s payment method and its policy, and the difference in payment amount may occur due to the difference in payment policy. In addition, the purchase price of the paid content is charged according to the method and policy set by the mobile carrier, platform provider, and app store provider linked with the app store operator, and the payment method also follows the policy of the corresponding provider.
  • The purchase price for the content is charged according to the policies and payment methods set by the mobile carrier and the application store, and the payment method must be paid according to the prescribed method. Limits may be assigned or adjusted for each payment method, depending on the policies of the company and the payment provider (carrier, application store, others), or government policy.
  • The Company shall not bear any responsibility for payments made by third parties caused by the user not using the password setting function of the terminal and the application store or inadvertently exposing it.

ARTICLE 25 - Subscription Withdrawal and Purchase Refund of Mobile application


  • In the case of paid content purchased by the user, the cancellation of subscription (cancellation of purchase) can be made without additional fee within 7 days from the date of the conclusion of the contract or the availability of the paid content. Please note that the withdrawal of subscription (cancellation of purchase) may be restricted in accordance with related laws for paid contents that are provided free of charge from companies or third parties, such as gifts and events, or paid contents that are considered used at the time of withdrawal.
  • If this case occurs, the Company will take measures in accordance with the relevant laws and regulations, such as notice when the user purchases the paid content.
  • Withdrawal of paid content subscription is limited in the following cases. The Company also indicates that subscription withdrawal is restricted before payment for paid content with a subscription withdrawal restrictions.1. In case of items that start to be used immediately after purchase or immediately apply to the application. 2. In case of items acquired without payment in the normal use of the application3. In case if the additional benefit is used in an item for which the additional benefit is offered.4. In case if some of the items sold in bundles are used.
  • Refunds are made based on the refund operation policy of each App Store operator according to the terminal operating system using the service.
  • The Company does not refund paid content that the user acquires as a reward during the game service, or through the internal event or external alliance event.
  • In the case of requesting withdrawal and refund, the company will go through a separate process of handling personal information through the customer service center and confirm the purchase history of the company. This is done after checking the purchase history through the platform operator or the app store operator. The Company may contact the user through the information provided from the user to confirm the correct facts, if necessary, in order to confirm the reason for the user's just withdrawal, and may require additional evidence.
  • Payment through the application depends on the payment method provided by open market operators. If any overpayment occurs during the payment process, the user should request a refund from the open market provider. On the other hand, in accordance with the policies and systems of the open market providers, the Company may request the open market providers to perform the necessary refund procedures.
  • Paid content through the gift function cannot be canceled or refunded unless the paid content is defective, and refunds for the defective content of paid contents are only available to the users for those who send as gifts.
  • The company will endeavor to complete the refund as soon as possible after receiving the documents required for the refund from the user.

ARTICLE 26 – Billing Error Refund of Mobile Applications


  • In the event of a billing error due to the company's intention or at fault, the fee for the billing error will be refunded to the user. However, if a billing error occurs due to the user's intention or at fault, the cost of refunding the billing error shall be borne by the user within a reasonable range.
  • Payment through the application depends on the payment method provided by open market operators. In case if an error charge occurs during the payment process on their platforms, in principle, you should request a refund from the open market provider. On the other hand, depending on the policies and systems of the open market provider, the Company may request that the open market provider fulfill the required refund procedures.
  • Please note that the charges incurred by downloading the applications or using network services (call charges, data call charges, and others) may be excluded from the process of refund.